Candidate Knowledge Base
If you have questions, we have answers! Take a look at our Candidate Knowledge Base that might help to answer your questions. If not, give us a shout.
We're Military Friendly
Founded by two active-duty Army spouses in 2016 and designed to serve a unique demographic of professionals from across the globally-located, military-connected community, the military community is at our core. Our military-friendly workforce is the driving reason many customers are eager to partner with us, so feel free to share your military affiliation.
Do we employ people who are not military-connected? Yes! We are mission driven to serve the military community but do hire the right people for the right positions.
At Instant Teams we build high-quality customer support and operations teams for companies with military-connected talent located globally in every timezone enabling 24/7 support.
If hired, can I work whenever I want?
While Instant Teams employs remote professionals whose lifestyles demand innovation, community, and flexibility, our customers count on us to get work done well and we uphold the highest levels of professional expectations in all we do. We are not a gig-based company, most remote assignments have set (although sometimes flexible) working hours and key performance indicators to reach. The constancy of a regular, remote schedule offers you the chance to build upon your career experiences while maintaining flexibility.
Instant Teams is Where Remote Works
As military-connected professionals, we know the day-to-day employment struggles associated with our lifestyle. That’s why Instant Teams chose to rise above traditional means and design innovative ways to employ remote professionals in a way that brings value and high-quality workforces to corporations across the nation.
Creating ‘people first’, remote work culture is at the heart of Instant Teams. We operate a 100% dispersed team, meaning our customers and our RTMs (remote team members) are located worldwide and across time zones.
Arti was built with you in mind
Instant Teams is powered by its own proprietary software system called Arti (Automated Remote Team Innovation). Designed with our military-connected workforce in mind, Arti looks past employment gaps and squashes “job-hopping” notions from frequent moves that traditional employers might red-flag. Instead, she (yes, Arti is a she!) places your skills front-and-center and works to align incoming remote positions from customer accounts as a match to employ you.
As a company embedded in the military community’s richness, Instant Teams fosters deep relationships with many support organizations, scholarship funds, and community event planners to keep our social media buzzing with information, connectedness, and new opportunities. Give us a click to follow along!
Join Our Workforce
Becoming an active part of the Instant Teams workforce brings you right into the modern era as a remote ready, digital savvy professional. Joining is easy: all you have to do is create and complete your ARTI profile. Once your profile is complete, you’ll be enrolled in a 30 day email education series on how to make the best of your potential placement at Instant Teams and your profile is included in all position matching opportunities. If you are identified as a potential candidate, you’ll receive an email notice from Arti for next steps on how to communicate with our team.
Want a ‘first’ look at the teams we’re actively building? Join our weekly live job parties on Facebook every Thursday at 2pm ET.
Want ‘behind the scenes’ access to jobs as they roll in and hear from our Talent Activation team? Request access here. Please note: Only individuals with Instant Teams’ profiles will be accepted into the RemoteQueue FB group! So if you don’t have your profile done yet – we’ll be ready for you once it’s complete.
Is it really that important to have a profile?
In a word… yes! Your candidate profile serves both as a digital resume and as your place to showcase your skills. If you don’t have a profile, we can’t match you to a position. Once you’ve completed every section of the profile (a complete profile is KEY!), your application’s done, and you’re eligible to be considered for one of our remote assignments. The only reason you’ll ever need to update your profile is if you have:
- learned a new skill
- completed a degree or certification
- gained more work experience
Keep in mind: your profile is the only way Instant Teams knows who you are and what skills you bring to a remote role. It’s also the only information we have to identify you as a potential match and a top candidate for a remote assignment. The more detailed your profile is, the more likely you are to be matched with a customer.
Why must I have a completed profile before Instant Teams will consider me for employment?
Think about your Arti profile as a digital resume. You wouldn’t walk into an interview with a blank resume, or with one missing any skills you’ve learned in the past months or years. In the same way, having a complete and thorough list of skills on your Arti profile makes you a more attractive candidate for a remote assignment and places you above other candidates with less complete digital resumes.
What happens once my profile is done?
Once your profile is complete, you’ll be enrolled in a 30 day email education series on how to make the best of your potential placement at Instant Teams and your profile is included in all position matching opportunities. If you are identified as a potential candidate, you’ll receive an email notice from Arti for next steps on how to communicate with our team.
Want a ‘first’ look at the teams we’re actively building? Join our weekly live job parties on Facebook every Thursday at 2pm ET. You can express real-time interest in the opportunities we share here weekly and connect directly with our Talent teams.
SNEAK PEAK: Later this year, we’re debuting a new Dashboard in Arti where you’ll be able to see all teams being built in process each week. You’ll be able to express interest in any remote assignments with Instant Teams’ customers that catch your eye.
RemoteQueue on Facebook
All recently registered Arti profiles are invited to join the RemoteQueue. If your profile is complete and we believe you are ready for a remote role based on your shared skills and background, request access to join here. (You will only be accepted into the group after a cross check that you have an active profile!)
The RemoteQueue is your waiting area until you’re matched with a remote team assignment. RemoteQueue offers real-time engagement, webinars, and essential Instant Teams updates. We also use this group to give a behind-the-scenes look at the teams we’re building.
What type of remote positions does Instant Teams offer?
Instant Teams has an awesomely diverse customer base (Walmart, Prudential, the Air Force, etc.): this is ideal because we also have a diverse workforce – YOU! At the core, most of our remote team positions fall into two groups: Customer Support and Operational Support. We build teams in response to incoming (and increasing!) customer needs, so our available positions vary weekly and sometimes even daily.
Step One: Your Profile
See “Is It Really That Important To Make a Candidate Profile?” under the candidate profile bucket for a complete answer to this question.
Step Two: Arti Matching
If you’ve read the “Arti Is Your New BFF” FAQ under the About Us section, you know that she serves as our first-line review to identify top candidates for each remote assignment. When a customer submits a request for a remote team, the skills they require for each position are matched to the skills in our workforce profiles.
In the event your skill based profile is identified as a match, you’ll receive a notification from Arti via email. Then, you can either confirm your interest on the remote job offer or pass.
RESPONSIVENESS is key:
Our process moves very, very fast (hence the “instant” in our name!). One of the reasons customers come to Instant Teams is building plug-and-play remote teams in five days. Once we’ve contacted you and you respond with your interest, we often have the next training cycle kicking off the very next week. We reach out to the top candidates and move forward with the most responsive ones to maintain our quick turnaround times for the customers. If you are not responsive or delay getting back to us, you might miss out on the opportunity to land your dream remote assignment.
TRANSPARENCY is everything:
We provide as many details about each of our remote assignments as possible and provide critical updates at every step of the process. Instant Teams values mindful communication and our team practices those values: please return the favor and be up-front about any changes or plans you have that might hinder the process (like PCS, vacations, leave, etc.). Your openness helps us best communicate with the customer and keep you moving towards your remote role.
Step Three: Virtual Interviews
To meet the ever-evolving needs of our military-connected workforce, Instant Teams bring the interview process to you. We utilize a unique behavioral interview style that allows our candidates to best explain their fit. This virtual interview session with a member of our Talent Activation team helps us pre-vet candidates before selecting the top candidate to move forward with each remote assignment. During the interview, you’ll share a bit about yourself, talk about your experience, and answer some position-specific questions, and we can fill in any gaps for you on our process or the remote position.
Step Four: Candidate Selections
If you’re chosen as the top candidate for a remote assignment, a Customer Success Manager will reach out and you’ll receive a notice from Arti. They will give you all the customer’s details and let you know we’re officially submitting your profile for our customer’s final review or of your immediate final selection. Pending the account you’ve been offered a remote position for, you might be invited to conduct a final “introview.”
Step Five: The Introview
The introview, a frequent step in our hiring process, is an introductory interview (intro-view) with the customer to gauge if you’re the right fit for their remote assignment.
*To fully understand our introview process, please reference our Introview Process section.*
The Remote Onboarding Process
If selected and offered a remote position, we’ll be with you through onboarding and able to answer questions you may have. You’ll work closely with People Operations and Team Success in your initial days of hire and processing.
What is an introview?
The introview, a frequent step in our hiring princess, is an introductory interview (‘intro-view’) with the customer for final hiring decisions.
I'm interested now what?
When you are selected for the introview (yay!), you’ll receive a notification from a Customer Success Manager sharing that you are one of the top candidates for a remote position with an Instant Teams’ customer. That communication will also have instructions on “accepting” the work in your candidate dashboard, which confirms that we have matched you with the assignment, sent the details your way for confirmation, and asked to schedule an introview. Once you accept, the scheduling process begins.
Scheduling the Introview
Before scheduling your Introview, a Customer Success Manager will coordinate your availability and the customer’s availability. You’ll then receive two emails: a calendar invite with the video call details and a follow-up email with helpful hints on preparing for the introview. You can also learn more about owning your remote introview here.
The Introview Experience
A Customer Success Manager will facilitate the introduction call between you and the customer. During the interview, the Customer Success Manager will introduce themself, ask you to do the same, and tell the customer about your experience related to the position. You’ll then learn more about the company and the role before leaving time for questions to ensure that everyone is on the same page and all facts are confirmed.
What We Expect During Your Introview
During the interview, keep these tips in mind:
- Be sure that you have a quiet, well-lit space without a distracting background
- Dress professionally as you would for an in-person interview
- Research on customer and the person you are meeting with to make sure you leave a strong first impression
- Come prepared with questions to ask the customer. Even if they are answered during the process, coming prepared shows initiative!
Post-Introview Follow Up
Once you’ve completed the introview process and accept a final offer as the RTM on a customer assignment, you’ll experience a simple remote onboarding process and gain access to Instant Teams’ daily Slack communications. All hires at Instant Teams are direct employees or contractors of Instant Teams. (You are not hired by the customer, Instant Teams is your employer.) All of your HR needs, benefits, payroll, team culture, and communications will come from us directly: You get the benefit of working with our amazing customers while being a part of the Instant Teams workforce.
If you are not selected to move forward as a Remote Team Member, we’ll notify you right away and you’ll remain in the workforce for future considerations.
FAQs & Instant Answers
What kind of company is Instant Teams?
Instant Teams is a women-owned, military spouse-owned, venture-backed, C Corporation. Long way of saying – yes, we are legit. We don’t place individuals in companies one at a time and we aren’t headhunters or outsourced recruiters.
At Instant Teams we build high-quality customer support and operations teams for companies with military-connected talent located globally in every timezone enabling 24/7 support.
Does it cost money to create a profile with Instant Teams?
It is—and always will be— 100% free to join our remote workforce as you seek remote employment.
But I saw you have [Excel]erate, is that required to be considered for remote positions?
No, [Excel]erate is a separate offering for remote skill and reskilling opportunities. While we often hire graduates from[Excel]erate, it is not a requirement for hire.
Does Instant Teams offer visa sponsorships for candidates not authorized to work in the United States?
All applicants must have work authorization that will not require sponsorship of a visa for work authorization in the United States.
Does Instant Teams hire OCONUS (outside the continental US) dependents?
Due to the remote nature of all Instant Teams assignments, most positions are OCONUS friendly. We have a partnership with a global law firm that assists us in military-dependent remote hiring in most OCONUS locations.
Currently, we cannot hire from within Italy.
How does Instant Teams' pay its remote employees?
Instant Teams employees are paid on a semi-monthly basis. All payments are made via direct deposit, which is set up in a secure payroll system during the onboarding process.
Are Instant Teams' remote positions short-term or long-term?
We help companies scale and bring in remote team members according to demand. The Instant Teams model is designed to integrate remote teams into each company’s long-term, daily functions.
Our customers require a quick scale of force from time-to-time, and the resulting pop-up assignments require additional remote team members for a specific role and a predetermined length of time. Project lengths can vary from a 2-week project to launch new software to a 3-month commitment as the customer approaches trends in their product demand. When we contact you about an assignment opportunity, you’ll know if it is a pop-up assignment and the predetermined length
What industries does Instant Teams work with? Who are your customers?
Instant Teams has an amazingly diverse customer base: this is ideal because we also have a diverse workforce. At their core, most of our positions fall into two groups: Customer Support and Operational Support. Our customers come from various industries, including, but not limited to cybersecurity firms, ed tech and health tech, Enterprise level corporations (including Walmart), and even the United States Air Force.
If hired by Instant Teams, who's my actual employer?
All remote team members at Instant Teams are employees of Instant Teams.
I created my profile a while ago. Why do I not have a job at Instant Teams yet?
Arti’s making matches for our customers on a weekly and sometimes even daily basis. If you have the skills for a specific remote team assignment, your profile gets filtered through as a candidate. After Arti does her job, our Customer Success Managers review your profile (like reading a resume), looking for the top and most qualified candidates, and reach out when a possible match arises.
To increase your chances of being matched with a remote team assignment, ensure that each section of your profile is complete (and also spell-checked!). Also, consider catering your profile to the type of position you have in mind by adding skills and experience relevant to that type of role.
If you’ve checked the above boxes and still haven’t been matched, don’t lose hope! Arti may pull hundreds of profiles for competitive positions, while smaller roles with specific skillsets may not even have one match. Be patient. Keep learning. Stay plugged into Remote Queue and the Instant Teams community.
What happens if I am offered a remote position but have leave or a trip already planned?
Instant Teams understands that our remote team members may have plans or trips already planned upon accepting a remote role. We will try our best to accommodate your schedule. Please share anticipated leave as soon as possible (This is particularly true for RTMs under consideration for positions that are full time and have required training).
What if I want to keep my profile active but am not looking for work right now?
If you’re not actively seeking a new assignment, you can toggle on/off your matching by either selecting or deselecting the “I am actively seeking remote work” button on page 2 of your profile. This change alerts both Arti and our Customer Success Managers, so we know not to approach you with any potential matches.
You may also request a complete profile deletion by contacting firstname.lastname@example.org.