Candidate Knowledge Base
If you have questions, we have answers! Take a look at our Candidate Knowledge Base that might help to answer your questions. If not, give us a shout.Â
About Us
We're Military Friendly
Founded by two active-duty Army spouses in 2016 and designed to serve a unique demographic of professionals from across the globally-located, military-connected community, the military community is at our core. Our military-friendly workforce is the driving reason many customers are eager to partner with us, so feel free to share your military affiliation.Â
Do we employ people who are not military-connected? Yes! We are mission driven to serve the military community but do hire the right people for the right positions.Â
At Instant Teams we build high-quality customer support and operations teams for companies with military-connected talent located globally in every timezone enabling 24/7 support.
If hired, can I work whenever I want?
While Instant Teams employs remote professionals whose lifestyles demand innovation, community, and flexibility, our customers count on us to get work done well and we uphold the highest levels of professional expectations in all we do. We are not a gig-based company, most remote assignments have set (although sometimes flexible) working hours and key performance indicators to reach. The constancy of a regular, remote schedule offers you the chance to build upon your career experiences while maintaining flexibility.Â
Instant Teams is Where Remote Works
As military-connected professionals, we know the day-to-day employment struggles associated with our lifestyle. Thatâs why Instant Teams chose to rise above traditional means and design innovative ways to employ remote professionals in a way that brings value and high-quality workforces to corporations across the nation.Â
Creating âpeople firstâ, remote work culture is at the heart of Instant Teams. We operate a 100% dispersed team, meaning our customers and our RTMs (remote team members) are located worldwide and across time zones.
Our Dashboard Was Built With You in Mind:
Instant Teams is powered by its own proprietary software system. Designed with our military-connected workforce in mind, it looks past employment gaps and squashes âjob-hoppingâ notions from frequent moves that traditional employers might red-flag. Instead, it places your skills front-and-center and works to align incoming remote positions from customer accounts as a match to employ you.
Stay In-the-Know
As a company embedded in the military communityâs richness, Instant Teams fosters deep relationships with many support organizations, scholarship funds, and community event planners to keep our social media buzzing with information, connectedness, and new opportunities. Give us a click to follow along!
Join Our Workforce
Becoming an active part of the Instant Teams workforce brings you right into the modern era as a remote ready, digital savvy professional. Joining is easy: all you have to do is create and complete your Story. Once your Story is complete, youâll be eligible to opt-in to opportunities that interest you. If you are identified as a potential candidate, youâll receive an email notice from our Recruitment Team for next steps.
Want a âfirstâ look at the teams weâre actively building?
Join our weekly live job parties on Facebook every Thursday at 2pm ET in our RemoteQueue group.
Want âbehind the scenesâ access to jobs as they roll in and hear from our Recruitment team?
Request access here. Please note: Only individuals with an Instant Teamsâ account will be accepted into the RemoteQueue FB group! So if you donât have your account created yet – weâll be ready for you once itâs done.
My Story
Is It Really That Important To Make An Instant Teams Account?
In a word⊠yes! Your Story serves both as a digital resume and as your place to showcase your skills. If you donât have a Story, we canât match you to a position. Once youâve completed every section of your Story (a complete Story is KEY!), your applicationâs done, and youâre eligible to be considered for one of our remote assignments. The only reason youâll ever need to update your Story is if you have:
- learned a new skill
- completed a degree or certification
- gained more work experience
Keep in mind: your Story is the only way Instant Teams knows who you are and what skills you bring to a remote role. Itâs also the only information we have to identify you as a potential match and a top candidate for a remote assignment. The more detailed your Story is, the more likely you are to be matched with a customer.Â
Why must I have a COMPLETE Story before I can start the matching process?
Think about your Story as a digital resume. You wouldnât walk into an interview with a blank resume, or with one missing any skills youâve learned in the past months or years. In the same way, having a complete and thorough list of skills on your Story makes you a more attractive candidate for a remote assignment and places you above other candidates with less complete digital resumes.
What Happens Once My Story Is Done?
Once your Story is complete, youâll be eligible to opt-in to opportunities that interest you. If you are identified as a potential candidate, youâll receive an email notice from our Recruitment Team for next steps.
Want a âfirstâ look at the teams weâre actively building? Join our weekly live job parties on Facebook every Thursday at 2pm ET. You can express real-time interest in the opportunities we share here weekly and connect directly with our Recruiment Team.
RemoteQueue on Facebook
All recently created accounts are invited to join the RemoteQueue. If your Story is complete and we believe you are ready for a remote role based on your shared skills and background, request access to join here. (You will only be accepted into the group after a cross check that you have an active Story!)
The RemoteQueue is your waiting area until youâre matched with a remote team assignment. RemoteQueue offers real-time engagement, webinars, and essential Instant Teams updates. We also use this group to give a behind-the-scenes look at the teams weâre building.
Matching Process
What type of remote positions does Instant Teams offer?
Instant Teams has an awesomely diverse customer base (Walmart, Prudential, the Air Force, etc.): this is ideal because we also have a diverse workforce â YOU! At the core, most of our remote team positions fall into two groups: Customer Support and Operational Support. We build teams in response to incoming (and increasing!) customer needs, so our available positions vary weekly and sometimes even daily.
Step One: My Story
See âIs It Really That Important To Make a Candidate Profile?â under the candidate profile bucket for a complete answer to this question.
Step Two: Matching
If youâve read the âArti Is Your New BFFâ FAQ under the About Us section, you know that she serves as our first-line review to identify top candidates for each remote assignment. When a customer submits a request for a remote team, the skills they require for each position are matched to the skills in our workforce profiles.Â
In the event your skill based profile is identified as a match, youâll receive a notification from Arti via email. Then, you can either confirm your interest on the remote job offer or pass.Â
*Important Notes*
RESPONSIVENESS is key:
Our process moves very, very fast (hence the âinstantâ in our name!). One of the reasons customers come to Instant Teams is building plug-and-play remote teams in five days. Once weâve contacted you and you respond with your interest, we often have the next training cycle kicking off the very next week. We reach out to the top candidates and move forward with the most responsive ones to maintain our quick turnaround times for the customers. If you are not responsive or delay getting back to us, you might miss out on the opportunity to land your dream remote assignment.
TRANSPARENCY is everything:
We provide as many details about each of our remote assignments as possible and provide critical updates at every step of the process. Instant Teams values mindful communication and our team practices those values: please return the favor and be up-front about any changes or plans you have that might hinder the process (like PCS, vacations, leave, etc.). Your openness helps us best communicate with the customer and keep you moving towards your remote role.
Step Three: Virtual Interviews
To meet the ever-evolving needs of our military-connected workforce, Instant Teams bring the interview process to you. We utilize a unique behavioral interview style that allows our candidates to best explain their fit. This virtual interview session with a member of our Talent Activation team helps us pre-vet candidates before selecting the top candidate to move forward with each remote assignment. During the interview, youâll share a bit about yourself, talk about your experience, and answer some position-specific questions, and we can fill in any gaps for you on our process or the remote position.
Step Four: Candidate Selections
If youâre chosen as the top candidate for a remote assignment, a Customer Success Manager will reach out and youâll receive a notice from Arti. They will give you all the customerâs details and let you know weâre officially submitting your profile for our customerâs final review or of your immediate final selection. Pending the account youâve been offered a remote position for, you might be invited to conduct a final âintroview.â
Step Five: The Introview
The introview, a frequent step in our hiring process, is an introductory interview (intro-view) with the customer to gauge if youâre the right fit for their remote assignment.Â
*To fully understand our introview process, please reference our Introview Process section.*
The Remote Onboarding Process
If selected and offered a remote position, weâll be with you through onboarding and able to answer questions you may have. Youâll work closely with People Operations and Team Success in your initial days of hire and processing.
FAQs & Instant Answers
What kind of company is Instant Teams?
Instant Teams is a women-owned, military spouse-owned, venture-backed, C Corporation. Long way of saying â yes, we are legit. We donât place individuals in companies one at a time and we arenât headhunters or outsourced recruiters.Â
At Instant Teams we build high-quality customer support and operations teams for companies with military-connected talent located globally in every timezone enabling 24/7 support.
Does it cost money to create an account with Instant Teams?
It isâand always will beâ 100% free to join our remote workforce as a candidate.Â
Does Instant Teams offer visa sponsorships for candidates not authorized to work in the United States?
All applicants must have work authorization that will not require sponsorship of a visa for work authorization in the United States.
Does Instant Teams hire OCONUS (outside the continental US) dependents?
Due to the remote nature of all Instant Teams assignments, most positions are OCONUS friendly. We have a partnership with a global law firm that assists us in military-dependent remote hiring in most OCONUS locations.Â
Currently, the only exception to this rule concerns Remote Team Members stationed in Italy.Â
How does Instant Teams' pay its remote employees?
Instant Teams employees are paid on a semi-monthly basis. All payments are made via direct deposit, which is set up in a secure payroll system during the onboarding process.
Are Instant Teams' remote positions short-term or long-term?
We help companies scale and bring in remote team members according to demand. The Instant Teams model is designed to integrate remote teams into each companyâs long-term, daily functions.Â
Our customers require a quick scale of force from time-to-time, and the resulting pop-up assignments require additional remote team members for a specific role and a predetermined length of time. Project lengths can vary from a 2-week project to launch new software to a 3-month commitment as the customer approaches trends in their product demand. When we contact you about an assignment opportunity, youâll know if it is a pop-up assignment and the predetermined length
What industries does Instant Teams work with? Who are your customers?
Instant Teams has an amazingly diverse customer base: this is ideal because we also have a diverse workforce. At their core, most of our positions fall into two groups:Â Customer Support and Operational Support. Our customers come from various industries, including, but not limited to cybersecurity firms, ed tech and health tech, Enterprise level corporations (including Walmart), and even the United States Air Force.
If hired by Instant Teams, who's my actual employer?
All remote team members at Instant Teams are employees of Instant Teams.
I created My Story a while ago. Why do I not have a job at Instant Teams yet?
The Instant Team dashboard is making matches for our customers on a weekly and sometimes even daily basis. If you have the skills for a specific remote team assignment, your Story gets filtered through as a candidate. After your Story enters our pipeline, our Recruitment Team reviews your Story (like reading a resume), looking for the top and most qualified candidates, and reach out when a possible match arises.
To increase your chances of being matched with a remote team assignment, ensure that each section of your Story is complete (and also spell-checked!). Also, consider catering your Story to the type of position you have in mind by adding skills and experience relevant to that type of role.
If youâve checked the above boxes and still havenât been matched, donât lose hope! The Instant Team dashboard pulls hundreds of stories for competitive positions, while smaller roles with specific skillsets may not even have one match. Be patient. Keep learning. Stay plugged into Remote Queue and the Instant Teams community.
What if I have pre-planned time off coming up but donât want to decline a position offer?
Instant Teams understands that our RTMs may have plans or trips already planned upon accepting a remote role. We will try our best to accommodate your schedule. Please share anticipated leave as soon as possible (This is particularly true for RTMs under consideration for positions between 20-40 hours each week).Â
Since our workforce is composed entirely of military-connected professions, we also take PCS or TDY moves, maternity leave, and increased family responsibilities due to a loved oneâs deployment into consideration. The more you share, the more we can advocate on your behalf and find a working solution for Instant Teams, the RTMs, and the customer.
What if I want to keep my Story for the future, but am not actively seeking remote work at the moment?
If youâre not actively seeking a new assignment, you can toggle on/off your matching by either selecting or deselecting the âI am actively seeking remote workâ button on your Instant Teams dashboard. This change alerts both Instant Teams and the Recruitment Team, so we know not to approach you with any potential matches.