Remote Ready Hawaii

Fully funded by the state of Hawaii, the Instant Teams’ Remote Ready Hawaii Program will offer free Sales and Customer Support training to qualifying candidates with goals to elevate digital and remote skill readiness, prepare residents for remote employment prospects, and long term goals to decrease the Hawaiian unemployment rates by preparing a modern workforce ready for remote work opportunities. All graduates are offered a PAID remote internship through Instant Teams that is in line with their completed training and provides real-world experience for career prep.

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Choose Your Program

We have two programs that you can choose from:

Customer Support Agent

A Customer Support Agent help promote customer satsifaction by addressing questions and concerns, sharing information about products and services, and ensuring customers have everything they need.

The Customer Support Program is for you if:

    • You listen well with an empathetic ear hearing customer concerns
    • You are compassionate and enjoy helping others
    • You are able to clearly communicate via telephone, chat, and email
    • You are adaptable and enjoy multi-tasking
    • You remain positive and calm under stress

Application Process

STEP 1

Application + Resume

STEP 2

Digital Video Interview

STEP 3

Panel Review

STEP 4

Notification of Acceptance Status

Complete Your Written Application

The goal of our written application is to get to know you + your career goals and to understand how we can best support you in achieving them. While reviewing the application, we will also utilize it as an opportunity to ensure that you are set up for success if accepted into the program.

Submit Your Video Interview

Once you have completed your written application, your next step will be to record and submit a video interview answering the following questions:

  • At Instant Teams, we value people for who they are and where they’re at in life. Tell us a little bit about yourself! Do you have any hobbies or anything specific that you enjoy in life? Any goals? Let us know as much or as little as you want!
  • We embrace change daily; we believe in continuous improvement and we don’t fear change. This practice naturally cultivates success and growth. Could you tell us about a time in a previous work, volunteer, or educational moment where you embraced change and grew from it?
  • How do you like to structure your day?
  • If selected as a part of the remote [excel]erate Hawaii program, how do you see this impacting and shaping your career?
  • All courses require access to high-speed internet and a computer (laptop or desktop). Do you have access to these? If you do not, when do you expect to have access?

Program Outcome

  • Receive the following Certificates
    +  Program Certification (BDR or RSA)
    +  HIPAA
    +  Work Remote
  • Ability to work directly with our Talent Activation Team to find a remote customer support role that fits your needs and schedule. Important note: the majority of our roles are full-time roles.

     

  • Benefits package (Benefits vary based upon employment status and number of hours worked, but can include: Medical, Dental, Vision, Fringe Perks, Continuing Education Opportunities, Paid Time Off)

Business Development Representative

A Business Development Representative (BDR) is a key member of the sales department who qualifies prospective customers via email, calling, and networking before connecting a qualified lead to an Account Representative.

Our Business Development Program is for you if:

  • You are confident, persuasive, and persistent
  • You have a tenacious and competitive nature that is driven by quotas and incentives
  • You have an uncanny nature to build relationships and network with others
  • You’re a clear communicator who understands the balance of listening and speaking
  • You take initiative and can clearly see + express value
  • These roles are entry-level and those who succeed are coachable and ready to learn.

Application Process

STEP 1

Application + Resume

STEP 2

Digital Video Interview

STEP 3

Application Review

STEP 4

Meet with Hiring Manager

STEP 5

Notification of
Acceptance Status

Complete Your Written Application

The goal of our written application is to get to know you + your career goals and to understand how we can best support you in achieving them. While reviewing the application, we will also utilize it as an opportunity to ensure that you are set up for success if accepted into the program.

Submit Your Video Interview

Once you have completed your written application, your next step will be to record and submit a video interview answering the following questions:

  • At Instant Teams, we value people for who they are and where they’re at in life. Tell us a little bit about yourself! Do you have any hobbies or anything specific that you enjoy in life? Any goals? Let us know as much or as little as you want!
  • We embrace change daily; we believe in continuous improvement and we don’t fear change. This practice naturally cultivates success and growth. Could you tell us about a time in a previous work, volunteer, or educational moment where you embraced change and grew from it?
  • How do you like to structure your day?
  • If selected as a part of the remote [excel]erate Hawaii program, how do you see this impacting and shaping your career?
  • All courses require access to high-speed internet and a computer (laptop or desktop). Do you have access to these? If you do not, when do you expect to have access?

Program Outcome

  • Receive the following Certificates
    +  Program Certification 
    +  HIPAA
    +  Work Remote
  • Full-time (40-hour) remote employment with Instant Teams as a Business Development Representative

  • Full-Time Benefits package includes Medical, Dental, Vision, Fringe Perks, Continuing Education Opportunities, Paid Time Off. Part-Time benefits will vary.

    Customer Support Agent

    A Customer Support Agent help promote customer satisfaction by addressing questions and concerns, sharing information about products and services, and ensuring customers have everything they need.

    The Customer Support Program is for you if:

    • You listen well with an empathetic ear hearing customer concerns
    • You are compassionate and enjoy helping others
    • You are able to clearly communicate via telephone, chat, and email
    • You are adaptable and enjoy multi-tasking
    • You remain positive and calm under stress
      Image: Woman working on computer

      Application Process

      STEP 1

      Application + Resume

      STEP 2

      Digital Video Interview

      STEP 3

      Panel Review

      STEP 5

      Notification of
      Acceptance Status

      Complete Your Written Application

      The goal of our written application is to get to know you + your career goals and to understand how we can best support you in achieving them. While reviewing the application, we will also utilize it as an opportunity to ensure that you are set up for success if accepted into the program.

      Submit Your Video Interview

      Once you have completed your written application, your next step will be to record and submit a video interview answering the following questions:

      • At Instant Teams, we value people for who they are and where they’re at in life. Tell us a little bit about yourself! Do you have any hobbies or anything specific that you enjoy in life? Any goals? Let us know as much or as little as you want!
      • We embrace change daily; we believe in continuous improvement and we don’t fear change. This practice naturally cultivates success and growth. Could you tell us about a time in a previous work, volunteer, or educational moment where you embraced change and grew from it?
      • How do you like to structure your day?
      • If selected as a part of the remote [excel]erate Hawaii program, how do you see this impacting and shaping your career?
      • All courses require access to high-speed internet and a computer (laptop or desktop). Do you have access to these? If you do not, when do you expect to have access?

      Program Outcome

      • Receive the following Certificates
        +  Program Certification 
        +  HIPAA
        +  Work Remote
      • Ability to work directly with our Talent Activation Team to find a remote customer support role that fits your needs and schedule. Important note: the majority of our roles are full-time roles.

      • Benefits package (Benefits vary based upon employment status and number of hours worked, but can include: Medical, Dental, Vision, Fringe Perks, Continuing Education Opportunities, Paid Time Off)

      The Need

      With commerce and tourism being Hawaii’s driving industries, the recent pandemic’s negative downturn had a significant effect on the economy and workforce.

      These factors directly impact HI’s revenue and the satisfaction and mental and physical health of employable Hawaiian residents. The state of Hawaii’s (HI) Department of Economic Development & Tourism (DBEDT) and Instant Teams began conversations in early 2020 when Hawaii approached Instant Teams looking for ways to bring more remote work opportunities to the islands to help diversify the economy.

      FAQ

      What skills are required for entry into the program?

      Top applicants show a base-level of digital readiness to include:

      • Easily navigate a computer (PC or Mac)
      • Ability to operate a calendar and email
      • Experience with word processing tools (Microsoft Word, Google Docs, etc)

      Top applicants also show a high-level of aptitude in the following areas:

      • Time Management
      • Professionalism and responsiveness in communication
      Who is eligible for this program?

      The Remote Ready Hawaii program is funded by the State of Hawaii for individuals who are native Hawaiians, permanent residents of the state, and military-connected individuals who consider Hawaii their home of record.  Due to the contractual obligations, denial may occur if those stipulations are not met.

      How do I apply for the Remote Ready Hawaii program?

      The application process is a two-part process that involves a written application to confirm basic information, availability, and background, followed by a video portion. 

      The video portion is within our software program, RIVS. You will be given the questions ahead of time and will be prompted to respond within the platform. You will have several minutes to respond to each question and also have the ability to re-record any questions that they did not like their original response to. 

      The applications will be accepted on a rolling basis without a deadline but are first-come, first-served. Our Scholarship Review Committee here at Instant Teams will be reviewing applications as they come in and only 88 seats are available. 

      There is one additional step for the Business Development applicants. Each applicant chosen to move forward will be invited to one final step which is a call with one of the managers in our Sales Department for confirmation of program enrollment. All others will be informed of selection and notified of next steps.

      How do I know if I have been accepted for the program?

      Our Scholarship Review Committee is comprised of our Workforce Development Team as well as several key members of our Sales and Customer Success Departments who will work closely together to determine program fit and eligibility. Upon acceptance to the program, you will receive an email notifying you of acceptance and next steps.  Due to the high volume of applicants, we will only contact you if you are accepted to the program.

      What is the rate of pay for each position?

      Upon successful program completion, Customer Support positions range from $14-$18 hourly, are typically full-time, and are W-2 positions. The BDR positions start at $40,000 annual salary plus commissions. Both positions are eligible for the benefits that we offer for full-time employees at the time of hire.

      Who will I be employed by upon completion of the program?

      Upon successful graduation of both the training program and internship, you will be offered employment with Instant Teams.

      What is the Customer Support program like?

      The topics covered in the program are centered around customer support via phone, chat, and email, along with sales skills, and remote work within the customer support realm. The training internship is designed to give you the skills you need in Remote Work and Remote Support and the BEST PART is that you will emerge from the program trained and prepared for the remote employment opportunities that we will have waiting for you and you will be working directly with our Talent Activation Team to be matched with the opportunity that works for you. The work is designed to be completed over a 4-week time period for 20-hours per week with the majority of it driven by due dates that are completed on your own time during that time frame. Graduates of the program graduate with a Certificate in Customer Support and generally move into roles in a Customer Service/Support realm via phone, chat, and email support.

      What is the Business Development program like?

      The topics covered in the program are centered around prospecting, qualifying + investigating, dealing with gatekeepers, handling objections, closing skills,, and remote work within the business development realm. The program consists of 

      • A 4-week, paid training internship with some independent assignments and other pre-scheduled live sessions. 
      • The 4-week training internship is 20 hours per week with all live sessions occurring between the core working hours of 7 am – 1 pm HST. Any asynchronous work can completed outside of those working hours. 

      Graduates of the program graduate with a Certificate in Business Development, a Remote Work certificate, and an Internship completion certificate showcasing 80 hours of completed internship training. Those who successfully complete the program will be offered employment with Instant Teams as a Business Development Representative. Full-Time and Part-Time positions available. 

      How long are the programs?

      Both programs are 4-weeks in length consisting of approximately 20 hours per week. 

      What are the dates and times for live training events for the BDR position?

      The dates and times for the live training events in the BDR training internship will vary, however, you will be given the required dates and times ahead of time for planning.

      What happens if I am not able to attend a live session?

      You will be provided with the live session dates + times at the beginning of the internship so that you can plan accordingly. Expectations are for all interns to be  present and ready to interact with our training team and other participants during the course of the internship so that you can gain the experience and skills that you need to be successful. If you have a pre-scheduled, prior commitment that absolutely cannot be moved or an emergency arises and you are not able to attend one of those sessions, please let us know as soon as possible by contacting your internship supervisor or excelerate@instantteams.com.

      Do I have to be available Monday through Friday during the internship?

      For the BDR internship, yes! The schedule for the internship is set up so that the daily live session requirement occurs between 9 am and 12 pm HT and is a maximum of two hours per day. The remainder of the work is due-date driven so it can be completed on your own time as long as it’s submitted by the due date! The Customer Support Program is primarily asynchronous with the opportunity for weekly connection calls with our team. The work is expected to be completed no later than Sunday of each assigned week.

      Ready to get started?