Customer experience (CX) can have a profound impact on brand and reputation. Thus, finding the right talent to drive satisfaction and engagement has never been more critical. Among the hidden gems in this talent pool, you’ll find military spouses. Their unique life experiences and skill sets position them as prime candidates for CX roles. Multitasking and adaptability spring naturally from a life where circumstances and settings can change in an instant.
Employing military spouses in CX positions as an outsourcing solution not only provides social impact, but significant business impact. The positive results are evidenced by compelling market data and case studies. Recent studies such as “The Force Behind The Force” highlight the two largest occupational pursuits for active military female spouses.
These areas include Office and Administrative Support (20%) and Sales and Related Occupations (14%). These statistics showcase the employment strengths of military spouse careers. Related figures also exhibit the potential to excel in customer support roles. 84% of this talent pool has some college education and 25% hold bachelor’s degrees.
Their deployment in CX roles leverages a unique blend of adaptability, resilience, and strong communication skills. Traits like these get shaped by the demands and experiences of military life.
How Instant Teams Fulfills Your CX Outsourcing Needs
- Instant Teams facilitates flexible CX solutions, providing full outsourcing services, temp to perm, job board, and brand sponsorship options. This flexibility allows organizations to easily fill CX roles while also connecting with the military spouse community.
- With a globally dispersed workforce, Instant Teams offers scalability that meets the needs of any organization. For year-round, seasonal, temporary, or project-based support, Instant Teams can quickly ramp up teams to enhance CX operations.
- Leveraging military spouses’ multilingual skills, Instant Teams provides a competitive edge in CX. This capability enhances problem resolution on multiple levels. It meets the needs of a multicultural customer base and drives overall customer satisfaction and engagement.
- Leveraging the strengths of military spouses in CX roles offers a unique opportunity to enhance customer satisfaction. At the same time, it supports a community that proves integral to the fabric of our society. Instant Teams provides a robust platform for harnessing this untapped potential. It delivers flexible, scalable, and multilingual support tailored to the needs of internal or external CX enterprises.
Leverage the CX talent community from Instant Teams to transform your customer support operations with the power of military-connected talent!
