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News and Events

Catch up on our latest news, blogs, and community updates here!
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Jul

07

2024

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National Van Lines Partners with Instant Teams to Enhance Awareness About PPM Moves for Military Personnel

Southern Pines, NC, July 01, 2024 –(PR.com)– National Van Lines is thrilled to announce a strategic partnership with Instant Teams to document Personally Procured Moves (PPM), commonly known as DITY (Do It Yourself) moves, for our esteemed U.S. military personnel. This collaboration aims to provide a seamless, efficient, and stress-free moving experience for military staff members Read more…

Jul

07

2024

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Instant Teams Founders Talk Tech, Talent, Culture And The Future Of CX

An excellent contemporary example of partnership in action is Instant Teams co-founders, Erica McMannes and Liza Rodewald. Since its founding in 2016 this technology-enabled CX company, has delivered outstanding CX service to a wide range of companies, and have done so by providing full-time, part-time and seasonal employment to thousands of military spouses. Instant Teams Read more…

Jul

07

2024

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How You Can Leverage Business Alliances to Boost Customer Loyalty | Instant Teams

Building Customer-Centric Cultures: How Industry Partnerships Drive Success In highly competitive business environments, building an organization that primarily focuses on the needs and satisfaction of customers can trigger beneficial outcomes. Every process and strategy in a customer-centric company culture gets designed with the end user in mind. The customer has always been viewed as the Read more…

Jun

06

2024

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Doing Well By Doing Good: Instant Teams Hits A Home Run

Instant Teams was among the first at the starting line as CX transformed and WFH became feasible at scale. In fact, Instant Teams Founders, Liza Rodewald and Erica McMannes describe their mission this way: “As remote-first experts since 2016, we’ve mastered the art of remote hiring, training, deploying, and managing teams at scale. As a Read more…

Jun

06

2024

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What Is Venture Capital Funding? Everything You Need to Know

There comes a point in every entrepreneur’s journey where securing financial backing is often the difference between a business’s success or failure. Among the myriad funding options available in the marketplace, venture capital (VC) stands out as a significant catalyst for innovation and growth. Yet, behind the allure of securing VC funding lies a whole Read more…

Jun

06

2024

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Mastering the Balance: Leveraging Tech and Talent for Optimal CX in 2024

  Businesses intent on elevating their customer experience (CX) teams face the increasingly common question of how to blend technology and the human element.  With technology forging ahead, finding the right mix becomes more critical when lasting positive customer interactions come into play. Organizations should take care to stay abreast of the latest trends in Read more…

Jun

06

2024

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How to Cultivate Authentic Customer Feedback: Strategies for Avoiding Survey-Begging

Survey-Begging and How to Cultivate Authentic Customer Feedback In the world of customer experience (CX), gathering honest feedback is crucial for identifying areas of improvement and fostering long-term growth. However, a concerning practice known as “survey-begging” threatens to undermine the integrity of this process.  Survey-begging occurs when companies or agents directly influence customers to provide Read more…

Jun

06

2024

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The Power of Partnership: How The Founder Institute & Instant Teams Propel Military Spouse Innovation 

Peighton Woodard recently stepped into the Instant Teams and Twelve Million Plus Headquarters in Southern Pines, NC in search of some guidance for her entrepreneurial journey as a military spouse. Determined and ready to carve her path in the business world, Peighton, a military spouse and founder of Luna Leaf, had a chance to sit Read more…

Jun

06

2024

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Alight’s Story: From Bridging the Talent Gap to Building Workforce Retention

  Alight Solutions helps companies worldwide get more out of their benefits and human resource (HR) investments, reduce costs, and enhance the employee experience. Serving more than 36 million end-users across 4,300 organizations on five continents, Alight leverages both technology and talent to deliver an optimized HR experience to help employers better engage their employees Read more…

May

05

2024

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North Carolina Startup Scales CX Teams Across the Globe with Remarkable Military Spouse Talent

  “Military spouses are located all over the globe in every time zone,” Rodewald said. “So we can stand up teams of U.S. citizens for companies 24/7 without anybody having to work night shift or split the shifts. … There’s not a lot of other companies that can do that and deploy that.” Rodewald said Read more…