In this episode, we’re diving deep into the world of Customer Experience (CX) with the legendary Nate Brown, co-founder of CX Accelerator and Head of CX Advisory for Metric Sherpa. Nate shares invaluable insights on breaking organizational inertia, cultivating “servant challengers,” and the critical role of community in building exceptional CX strategies. From his journey in CX to the future of customer experience, this conversation is packed with actionable advice for CX professionals and business leaders alike.

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