Holiday Volume, Handled: Inside the Smart CX Leader’s Seasonal Strategy

As the holiday season approaches, CX executives across industries brace themselves for the inevitable surge: inboxes overflowing, phones ringing off the hook, and support tickets multiplying faster than your third cup of coffee. It’s the most wonderfully chaotic time of the year. And while the holidays should be about joy and celebration, for CX leaders, Read more…

Apr

04

2025

Outperform the Medicare Annual Enrollment Period Rush with Military Precision and CX Excellence

Industry Challenge: The growing volume of Medicare-eligible shoppers is placing unprecedented stress on staffing levels—making it harder than ever for insurance CX leaders to keep pace. While the seasonal nature of the Annual Enrollment Period (AEP) brings predictable spikes in demand, it’s the steady, year-over-year increase in shoppers that’s becoming the real challenge. This surge Read more…

Mar

03

2025

Instant Teams Debuts Innovative Job Board to Streamline CX Talent Sourcing for Growing Brands

Mar 11, 2025 8:00 AM Eastern Daylight Time RALEIGH, N.C. & KNOXVILLE, Tenn.–(BUSINESS WIRE) Instant Teams, a CX Talent Marketplace, is thrilled to announce the launch of its new Job Board, designed to revolutionize the way brands connect with military spouse talent. As a leading CX Talent Marketplace, the roll out of the Instant Teams Read more…

Jan

01

2025

Community Builds Community: How Instant Teams is Transforming Remote Work for Military Spouses

In today’s digital-first world, true connection can feel elusive. Yet amid the pixels and platforms, a revolution is taking place – one that’s transforming how military spouses worldwide build careers, forge connections, and create lasting communities. At the heart of this transformation stands Instant Teams, where technology meets human connection to create something extraordinary for Read more…