The Power of Partnership

Peighton Woodard recently stepped into the Instant Teams and Twelve Million Plus Headquarters in Southern Pines, NC in search of some guidance for her entrepreneurial journey as a military spouse. Determined and ready to carve her path in the business world, Peighton, a military spouse and founder of Luna Leaf, had a chance to sit Read more…

North Carolina Startup Scales CX Teams with Remarkable Military Spouse Talent

Military spouses are located all over the globe in every time zone,” Rodewald said.

Are BPOs the only option for CX Outsourcing?

The rapid evolution of AI, the economy and the post COVID-19 workforce changes have led an outsourcing boom over the past several years. Though outsourcing is far from a new concept, the services and capacities of outsourcing providers and the industries they serve are evolving rapidly. Today, over 68% of large U.S. companies utilize outsourcing Read more…

Podcast Feature: Out & About with Instant Teams

Battle of the Military Spouses: An EPIC Paintball Event

Hundreds of military spouses from across the country gathered for an incredible display of appreciation and support as Instant Teams hosted the “Battle of the Military Spouses,”

A Guide for CX Executives on Military Talent

When it comes to creating a positive customer experience (CX), the focus of success in this realm has evolved. It has progressed from a value-added benefit to a strategic mandate. The mandates often incorporate untapped talent, social impact, or empathy driven customer interactions as just a few of the new additions to how brands are Read more…

Outsourcing: Leveraging the Strengths of Military Spouses in CX

Customer experience (CX) can have a profound impact on brand and reputation. Thus, finding the right talent to drive satisfaction and engagement has never been more critical. Among the hidden gems in this talent pool, you’ll find military spouses. Their unique life experiences and skill sets position them as prime candidates for CX roles. Multitasking Read more…

U.S. Capitol Recognition for Military Spouses

A Knoxville woman was recognized at the U.S. Capitol building for her work building a company dedicated to supporting military spouses.

Podcast Feature: Military Times with Instant Teams

Battle of the Military Spouses: An EPIC Paintball Event

Largest Military Spouse Celebration Slated for May 2 to Recognize Military Spouse Appreciation Day   Fayetteville, NC – As the nation prepares to honor the resilience and sacrifice of military spouses on Military Spouse Appreciation Day, an unprecedented event is set to unfold near Fort Liberty, on May 2, 2024. The event, the largest of Read more…