News and Events
Catch up on our latest news, blogs, and community updates here!May
05
2024
Battle of the Military Spouses – an EPIC Paintball Event
In honor of Military Spouse Appreciation Month Hundreds of military spouses from across the country gathered for an incredible display of appreciation and support as Instant Teams hosted the “Battle of the Military Spouses,” an epic paintball event that brought together the community for a day of camaraderie, excitement, and well-deserved recognition. This groundbreaking event, Read more…
May
05
2024
A Guide for CX Executives
When it comes to creating a positive customer experience (CX), the focus on success in this realm has evolved. It has progressed from a value-added benefit to a strategic mandate. You can include military spouses among groups of skilled people who can foster customer success. They possess qualities such as resilience, adaptability, and a solid Read more…
May
05
2024
Customer Support Outsourcing: Leveraging the Strengths of Military Spouses
Customer experience (CX) can have a profound impact on brand and reputation. Thus, finding the right talent to drive satisfaction and engagement has never been more critical. Among the hidden gems in this talent pool, you’ll find military spouses. Their unique life experiences and skill sets position them as prime candidates for CX roles. Multitasking Read more…
May
05
2024
Instant Insights: Breaking Down Customer Experience
Curious about the CX scene? Wondering how it ties into customer support and success? And what that means for carving your niche in a booming industry? Don’t sweat it – we’ve got your back! Just like the legendary Jennifer Lawrence and her spicy wing moment, we often hear the question, “What exactly do you Read more…
May
05
2024
Unleashing Potential: How Overalls Has Scaled With Military Spouse Talent
Military spouses are experts when it comes to navigating life’s challenges. They’ve managed frequent relocations every 2-3 years, solo parenting during extended periods, reinventing careers, and adjusting to daily life in unfamiliar territories. That’s why Instant Teams and Overalls were a seamless match. Overalls’ mission is to make navigating life’s ups and downs as Read more…
Apr
04
2024
Battle of the Military Spouses: An EPIC Paintball Event
Largest Military Spouse Celebration Slated for May 2 to Recognize Military Spouse Appreciation Day Fayetteville, NC – As the nation prepares to honor the resilience and sacrifice of military spouses on Military Spouse Appreciation Day, an unprecedented event is set to unfold near Fort Liberty, on May 2, 2024. The event, the largest of Read more…
Apr
04
2024
Military Spouses Are Uniquely Qualified to Improve the Customer Experience Realm
In recent years, the landscape of customer experience (CX) roles has seen a transformative shift, with military spouses emerging as key players. This demographic brings a unique set of skills and experiences that organizations highly value for CX positions. The results bear out through significant enhancement of customer satisfaction and operational successes. Businesses looking for Read more…
Mar
03
2024
Seesaw’s Commitment to Remarkable Military Spouse Talent
As Women’s History Month concludes, we are honored to spotlight a longstanding partner of Instant Teams, and notably, a champion of women in the workforce and military spouse talent. In an era where breaking into untapped and often underserved talent pools is increasingly valued, Seesaw stands out as a beacon of integrity and inclusivity. Through Read more…
Mar
03
2024
Impact Sourcing from the Military Spouse Talent Community: Unveiling the Strategic Advantage
People across the United States are searching for job opportunities, but with a growing talent gap of over 9.9 million open jobs and only approximately six million workers, it’s evident that a solution is needed for both employers and job seekers. The military spouse community, with an estimated unemployment rate of 38 percent in 2023, faces a unique Read more…
Jan
01
2024
What is Impact Sourcing?
Impact sourcing continues to emerge as an influential concept within the Business Process Outsourcing (BPO) industry. Impact sourcing goes beyond traditional outsourcing by emphasizing efficiency and positive social change. Outsource Accelerator defines impact sourcing as “an employment model focused on providing opportunities for untapped talent in the services sector.” This approach benefits both the company Read more…
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