Business process outsourcing isn’t new and neither is outsourcing – but companies are reevaluating vendors, their outsourcing options, and looking for increasingly agile solutions. Enter Instant Teams. Our customers trust us to create CX outsourcing solutions to meet operational and brand needs. We’re not a traditional BPO partner or even a traditional outsourcing solution – and we’re proud of that.
Outsourcing with Instant Teams
We offer flexible solutions that integrate our teams into your day-to-day business environment. We seamlessly support peak seasons, temporary surges, and special projects. With Instant Teams, you can access a globally dispersed workforce and 24/7 multilingual support, empowering you to deploy assistance where your business needs it most.
What does this mean for our customers and the brands we work with?
We pride ourselves on lower-than-industry-average attrition rates as well as meeting and exceeding service levels with a highly skilled, consistent staff. Our outsourcing solutions can meet a variety of company needs:
- Quickly ramp teams for year-round, seasonal, temporary, or project-based work
- 24/7 coverage that leverages our globally dispersed workforce
- Opportunity to incorporate a temp-to-perm transitions
Shaking up Outsourcing
Hand in hand with outsourcing, impact sourcing is on the rise (and for good reason!). At Instant Teams, we’re using new ways to screen and verify candidates and opening up opportunities to a broader employee pool. We look beyond a traditional resume to verify candidates through:
- Skills-based hiring
- Online assessments
- Skills accelerators
- Behavioral based interviews
We’ve been doing this from the beginning. Instant Teams was founded to create dynamic talent and outsourcing solutions for employers and remote careers for military spouses. Our diverse talent pool is largely comprised of U.S. military and veteran spouses and taps into one of the most underutilized – yet skilled – sectors of the global workforce.
Want to learn more about our CX Talent Marketplace and how outsourcing can work for your business? Reach out, we look forward to chatting with you.
