Are BPOs the only option for CX Outsourcing?

The rapid evolution of AI, the economy and the post COVID-19 workforce changes have led an outsourcing boom over the past several years. Though outsourcing is far from a new concept, the services and capacities of outsourcing providers and the industries they serve are evolving rapidly. Today, over 68% of large U.S. companies utilize outsourcing Read more…

Podcast Feature: Out & About with Instant Teams

Battle of the Military Spouses: An EPIC Paintball Event

Hundreds of military spouses from across the country gathered for an incredible display of appreciation and support as Instant Teams hosted the “Battle of the Military Spouses,”

A Guide for CX Executives on Military Talent

When it comes to creating a positive customer experience (CX), the focus of success in this realm has evolved. It has progressed from a value-added benefit to a strategic mandate. The mandates often incorporate untapped talent, social impact, or empathy driven customer interactions as just a few of the new additions to how brands are Read more…

Outsourcing: Leveraging the Strengths of Military Spouses in CX

Customer experience (CX) can have a profound impact on brand and reputation. Thus, finding the right talent to drive satisfaction and engagement has never been more critical. Among the hidden gems in this talent pool, you’ll find military spouses. Their unique life experiences and skill sets position them as prime candidates for CX roles. Multitasking Read more…

Instant Insights: Breaking Down Customer Experience

  Curious about the CX scene? Wondering how it ties into customer support and success? And what that means for carving your niche in a booming industry? Don’t sweat it – we’ve got your back! Just like the legendary Jennifer Lawrence and her spicy wing moment, we often hear the question, “What exactly do you Read more…

U.S. Capitol Recognition for Military Spouses

A Knoxville woman was recognized at the U.S. Capitol building for her work building a company dedicated to supporting military spouses.

Podcast Feature: Military Times with Instant Teams

Battle of the Military Spouses: An EPIC Paintball Event

Largest Military Spouse Celebration Slated for May 2 to Recognize Military Spouse Appreciation Day   Fayetteville, NC – As the nation prepares to honor the resilience and sacrifice of military spouses on Military Spouse Appreciation Day, an unprecedented event is set to unfold near Fort Liberty, on May 2, 2024. The event, the largest of Read more…

How to Write a Bio as a Military Spouse Seeking Remote Work

Have you ever come across the dreaded “Describe yourself” section of an application or even worse, asked to describe yourself in a live interview as a military spouse? You freeze, losing all train of thought on the words you want to say or type.