Here at Instant Teams, a common question we come across is:
What types of remote jobs do you hire for the most?
And our answer is simple. While there are many remote career fields out there, because of our diverse customer base, we focus on three in particular:
Customer Success, Marketing, and Administrative.
Why? Because they’re in demand. We continue to see high-growth companies releasing new products, and they need really diverse, quick-thinking people who can understand the product and provide support.
If you’re looking to begin your remote career journey with Instant Teams, we’ve got just the resource for you. We asked our Workforce Development Specialist to put together a list of the 9 top positions we hire for!
Today, we’re giving you a closer look into the exact set of skills to list in your Instant Teams profile to get noticed by ARTI (our Automated Remote Team Innovation software—it’s how we build out remote teams!), so you can land one of the following opportunities.
*If you see a remote career field you’d be a good fit for, but feel as if you need a refresher or don’t quite possess the right set of skills, click here for info on how you can “skill up” to fit the role better!
Customer Success
1. Customer Success Agent
A Customer Success Agent is responsible for interacting with all internal and external customers to handle complaints, process orders, and provide helpful information about a company’s products and services. You may also partner with the sales team to meet and exceed customer success expectations.
Keep in mind: Customer Success Agents are vital to SaaS (Software as a Service) as they need to ensure customers are getting satisfaction out of the software over time. To succeed in this position, you’ll need the ability to establish a firm, in-depth understanding of a company’s products and programs, and communicate effectively and clearly with team members within the sales and customer service departments.
Skills to help you stand out:
- Customer Support
- Tech-Savvy
- Data Entry
- Client Relations
- Data Analysis
Additional “skill up” resources:
- HubSpot Academy’s Inbound Service Fundamentals training
- Coursera (offers budget-friendly courses and certifications, too!
2. Tech Support
The candidate in this role will be the main point of contact for customers or internal employees who are experiencing computer issues. To succeed, you’ll need well-developed customer service skills, patience, and the ability to convey technical instructions in easily understood terms. You may also be expected to administer software and hardware updates, troubleshoot network issues, and deploy new systems as needed.
Skills to help you stand out:
- IT Support
- Customer Support
- Information Technology
- Tech-Savvy
- CompTIA A+
- Database Administration
- DNS
- Active Directory
Additional “skill up” resources:
3. Customer Support Representative
A Customer Support Representative is responsible for interacting with all internal and external customers to handle complaints, process orders, and provide helpful information about a company’s products and services. To succeed in this position, you’ll need the ability to establish a firm, in-depth understanding of a company’s products and programs, and communicate clearly and effectively with customer service team members.
Skills to help you stand out:
- Customer Support
- Customer Service
- Phone Etiquette
- Data Entry
Additional “skill up” resources:
Marketing
4. Social Media Manager
A Social Media Manager will expertly administer a company’s social media accounts. You’ll be responsible for creating original text and video content, managing posts, and responding to and engaging with followers. You’ll also cohesively manage the company image to achieve marketing goals.
Skills to help you stand out:
- Social Media
- Social Media Analytics
- Social Media Marketing
- Twitter, Pinterest, Facebook, Instagram, etc.
- Social Marketing
- Facebook Marketing, Ads
- Content Creation
Additional “skill up” resource:
- Instant Teams Academy Digital Marketing
- HootSuite’s Social Marketing Certification
- Lynda.com’s Become a Social Media Marketer Course
- Google Analytics Academy
5. Marketing Manager
This role requires helping a business in utilizing web technologies to achieve growth goals. You’ll identify needs, new opportunities, and aspire to increase brand awareness. To succeed in this position, you should be creative and comfortable working with a team. Ultimately, you must be able to connect a brand with a company’s online customers effectively.
Skills to help you stand out:
- SEO/SEM
- Digital Marketing
- Marketing Strategy
- Branding
- Marketing Analytics
- Client Relations
- Market Research
Additional “skill up” resource:
- GreenFig’s Digital Marketing Program
- Google AdWords Certification
- Google Analytics Certification
- HubSpot Academy’s Content Marketing Certification
- HubSpot Academy’s Email Marketing Certification
6. Content Writer
For this position, tasks include researching topics and crafting compelling and insightful posts that will appeal to the target audience. Then, promoting the posts using social media, email, and other marketing methods to alert current readers and grow the audience. To succeed in this role, a candidate should be creative, adaptable, and analytical with excellent writing skills and a unique voice.
Skills to help you stand out:
- Content Creation
- Content Strategy
- SEO
- Copywriting
- Social Media
- Blogging
- Creative Strategy
- Web Content Writing
- Research
Additional “skill up” resources:
- Coursera
- Udemy Content Creation Courses
- HubSpot Academy’s Inbound Marketing certification course
- Copyblogger’s Content Writing Masterclass
Administrative
7. Virtual Assistant
A virtual assistant professional handles many of the everyday tasks that ensure a business operates smoothly, which includes some minor social media and project coordination-specific duties. You’ll provide general administrative support to a person or company by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, arranging conference calls, and scheduling meetings. Successful candidates are reliable, resourceful, resilient, flexible, organized, self-motivated, proactive, and organized.
Skills to help you stand out:
- Executive Support
- Email Management
- Calendar Management
- Travel Planning
- Project Coordination
- Graphic Design
- Social Media
Additional “skill up” resources:
8. Administrative Assistant
An administrative assistant handles much of the same tasks as a Virtual Assistant. You’ll provide administrative support to a person or company by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, arranging conference calls, and scheduling meetings.
Skills to help you stand out:
- Administrative Assistance
- Report Generation
- Data Entry
- Phone Etiquette
- Customer Service
- Appointment Setting
- Clerical Skills
Additional “skill up” resources:
9. Bookkeeper
A bookkeeper is responsible for computing, classifying, and recording financial transactions to ensure the accuracy of the organization’s financial records. You’ll perform routine financial calculations and general ledger duties. To succeed in this position, here are qualifications that matter: data entry, knowledge of bookkeeping principles, organization, attention to detail, and knowledge of current accounting software and technology.
Skills to help you stand out:
- Bookkeeping
- Accounts Payable and/or Receivable
- Invoicing
- Reconciliations
- Spreadsheets
- General Ledger Accounting
Additional “skill up” resource:
Ready to go remote? Create or update your profile now using the information we shared today as your guide.
