Insider Hub
Explore our Insider Hub for expert insights to elevate your CX strategies and drive business success.
Insider Hub
The future of Customer Experience is being shaped by leaders who prioritize people, purpose, and performance. At ICMI Contact Center Expo 2025 in Orlando, Instant
Insider Hub, Instant Insights
Sam Walton, American businessman and entrepreneur who’s best known for founding Walmart and Sam’s Club, said it best:
Insider Hub
Virgil HR I Instant Teams I May 2025 As we honor Military Spouse Appreciation Month, it’s important to spotlight not only the individuals behind the
Insider Hub
As the holiday season approaches, CX executives across industries brace themselves for the inevitable surge: inboxes overflowing, phones ringing off the hook, and support tickets
Insider Hub
Industry Challenge: The growing volume of Medicare-eligible shoppers is placing unprecedented stress on staffing levels—making it harder than ever for insurance CX leaders to keep
Insider Hub, Military Spouses
In today’s digital-first world, true connection can feel elusive. Yet amid the pixels and platforms, a revolution is taking place – one that’s transforming how
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Insider Hub
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Insider Hub
Case Studies, Insider Hub, Instant Insights, News & Events
As Women’s History Month concludes, we are honored to spotlight a longstanding partner of Instant Teams, and notably, a champion of women in the workforce
Case Studies
Discover our case studies highlighting the transformative impact of military spouse talent in achieving superior CX outcomes.
Case Studies
Click below to read the full case study and learn more about how Instant Teams drives success during this chaotic season.
Case Studies
Case Studies
Military spouses are experts when it comes to navigating life’s challenges. They’ve managed frequent relocations every 2-3 years, solo parenting during extended periods, reinventing
Case Studies, Insider Hub, Instant Insights, News & Events
As Women’s History Month concludes, we are honored to spotlight a longstanding partner of Instant Teams, and notably, a champion of women in the workforce
E-books
E-Books
FREE DOWNLOAD: This guide, “To ‘Affinity’ and Beyond: How the Right CX Builds Your Brand,” emphasizes the critical role of customer experience (CX) in business
E-Books
FREE DOWNLOAD: While 81% of contact centers invest in AI, 75% of customers still prefer human interaction. The ebook emphasizes the need for a balance
E-Books
FREE DOWNLOAD: This eBook explores the transformative power of emotional intelligence (EI) in revolutionizing customer interactions. Emotional intelligence is more than understanding and managing emotions;
News
Stay informed on all the latest Instant Teams buzz.
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We have a HUGE announcement! Instant Teams is thrilled to be named a 2023 OA Outsourcing Impact Champion! The OA Outsourcing Impact Awards recognize outsourcing
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It’s a historic day for the ongoing fight to improve Military Spouse Employment. From the White House’s official announcement, “Today, at Fort Liberty, North Carolina,
One Pagers
One Pagers
Your customers deserve more than transactions—they deserve champions for your brand. With Instant Teams, you don’t just get CX agents, you gain a high-performing, mission-driven
One Pagers
Reach top military spouse talent effortlessly with our job board. This powerful solution enhances both your CX hiring strategy and brand visibility. Click here to
One Pagers
As military spouse community experts, we thrive on showcasing dedicated brands like yours front and center. Partner with us, and together we’ll deliver unforgettable experiences,
Podcast
In this fresh podcast episode from WurkNow, Instant Teams’ CEO, Liza Rodewald joins a great conversation with TJ Sehmi and Sammy Singh on the Humans
Empowering Military Families Through CX and Community Solutions Instant Teams founders, Liza Rodewald and Erica McMannes, joined host Sonya Locke for an episode of Spark
Hey CX leaders, advocates, and professionals! In this week’s episode of The CXChronicles Podcast #242 we welcomed Liza Rodewald, Founder & CEO and Erica McMannes,
In this episode of The Sourcing Hero podcast, Host Kelly Barner welcomes Erica McMannes. Erica is an entrepreneur who has deep experience working to support
Military spouses often find themselves moving every few years, making it difficult to build a traditional career. CEO and military spouse, Liza Rodewald understood this
IN THIS EPISODE, KARAN FERRELL-RHODES INTERVIEWS ERICA MCMANNES. Join us as Erica shares insights into her company’s journey from startup inception to navigating the evolving
CX Leaders, What if we told you there was a secret talent pool that could revolutionize customer experience? Instant Teams, a CX talent platform specializing
Liza Rodewald, founder of Instant Teams and 12 Million Plus, discusses her journey to entrepreneurship, challenges of being a military spouse, and projections of what
Great CX teams can fulfill needs in various industries! Did you know fintech and financial services often employ high volumes of skilled CX teams across
There’s a new digital, safe space exclusively for verified military spouses to gather and connect — no matter where military life takes them. Tune into
Check out the Her Story of Success podcast featuring Instant Teams founder and military spouse, Erica McMannes. They discuss growth during the pandemic, why remote
Military Spouses, are you looking for remote work opportunities? Listen in LTC Olivia Nunn speaks with Erica McMannes of Instant Teams. Learn how Instant Teams
Videos
Watch our videos to see how we’re activating brands, reaching the military community and revolutionizing customer experience.
Videos
Tun in as we sit down with Greg Avallone, SVP of Sales & Partnerships at Instant Teams, to discuss how they’re revolutionizing the outsourcing industry
Videos
In this episode, we’re diving deep into the world of Customer Experience (CX) with the legendary Nate Brown, co-founder of CX Accelerator and Head of
Videos
In this episode, we sit down with Jennifer Martin and Erica North from Instant Teams to explore how military spouses bring unparalleled resilience, adaptability, and
Videos
In this episode, we’re excited to bring you an exclusive interview with Amy Price, SVP of Customer Experience at Instant Teams. Amy shares her incredible
Military Spouses
Military Spouses
At Instant Teams, everything we build starts with you, the military spouse community. At ICMI Contact Center Expo 2025 in Orlando, we didn’t just show
Military Spouses
As a military spouse, undoubtably the military has shaped the trajectory of your life. What if it could also strengthen your career path? Step behind
Military Spouses
Have you ever felt like you’re just “faking it” in your career? Like someone’s about to discover you don’t belong? You’re not alone. Millions struggle
Military Spouses
Are you ready to take your remote work career to the next level? It’s time to build your Personal Board of Directors! We all love
Military Spouses
What if your wildest ideas could take flight? Drawing from her thought-provoking book, What If Pigs Could Fly?, Van Lai-DuMone delivers more than inspiration—she provides
Military Spouses
Whether you’re a military spouse searching for remote work, exploring career flexibility while supporting your family, or just need inspiration from someone who’s lived the
Insider Hub, Military Spouses
In today’s digital-first world, true connection can feel elusive. Yet amid the pixels and platforms, a revolution is taking place – one that’s transforming how
Military Spouses
Ready to level up your interview game? In this video, Erica McMannes, CXO and co-founder of Instant Teams, shares her EVE Method, a simple, powerful
Military Spouses
Whether you’re a military spouse searching for remote work, exploring career flexibility while supporting your family, or just need inspiration from someone who’s lived the
Military Spouses
Curious about the CX scene? Wondering how it ties into customer support and success? And what that means for carving your niche in a booming
As Featured In, Military Spouses, News & Events
Military Spouses
Whether you’re a military spouse navigating career changes, exploring remote work, or searching for guidance from someone who truly understands the journey, this video is
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